All notifications of cancellations must be received in writing via the Advance College email address info@advancecollege.edu.au.

If a refund of the course fees is required, notification of this should be included within the cancellation email so that a refund request form can be sent.

If Advance College Cancels the course

  • Students will be eligible for a full refund if Advance College cancels the course
  • Student will not be required to request the refund; Advance College will process the refund automatically after receiving students bank account details
  • If the student is withdrawn from a course by Advance College due to inappropriate behaviour, they will not be entitled to a refund. These withdrawals must be done within the guidelines as outlined in the Student Conduct Policy

Course Cancellation (prior to start of course)

  • If the course is cancelled more than 7 days before the nominated start date, the student will receive a refund minus $100 enrolment fee.
  • If the student cancels their course within seven 7 days of the course commencing, then they will be given a full refund, minus a $100 enrolment fee and a $150 cancellation fee.

Course Cancellation (after the start of a course)

  • If the student cancels after the commencement of they will not be entitled to a full refund.
  • Refunds will be calculated based on the scheduled class timetable and the number of units that the student should have commenced at the time of cancellation.
  • Refund amount will also be minus $100 enrolment fee and $150 cancellation fee.

Special Circumstances

Advance College does not accept responsibility for changes to a student’s work commitments or personal circumstances. The following situations are not considered special circumstances

  • Change in work hours
  • Inconvenience of travel or travel issues
  • Family commitments

Advance College will consider refunds for special circumstances in the following situations

  • Serious misadventure
  • Serious Illness
  • Serious Illness of an immediate family member

For students to be considered for a refund for special circumstances, the student will be required to provide evidence of the special circumstances occurring.

Students unable to complete the course within the due date may seek a 3-month extension. The course extension fee is $100 per 3-month extension. The request for the extension must be made before the expiry of the enrollment.